Ideal for All

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Contact Us

Comments suggestions and complaints

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Ideal for All and Sandwell Council seek to actively promote the direct payments scheme and support service to the public.

Your compliments, comments and complaints are welcome and will be taken into account in the future development of the scheme. You may wish to comment on:-

  • Ways to improve the scheme.
  • Support, both in terms of existing support and that which needs to be developed.
  • Information or training issues.
  • Any other issues connected with direct payments.
  • All personalised comments will also be shared with the member(s) of staff concerned.

 

Complaints

If you are unhappy about anything to do with the Self Directed Support Service based at Ideal for All you can obtain more detailed information on the complaints procedures from:

Mrs Khatija Patel

Chief Executive Officer

Ideal for All Ltd

100 Oldbury Road
Smethwick

B66 1JE

Tel: 0121 558 5555

Fax: 0121 565 7973

Minicom: 0121 565 7967

How we will respond to your comment, compliment or complaint:

We will ask you to complete one of our forms. We will be happy to fill in one for you but you must sign to confirm your comments.

You will be notified within seven working days of the receipt of your completed form.

Our reply will say who is dealing with your suggestion or complaint.

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